Interactive tool

Loyalty Headroom Calculator

Enrollment or activation — where is your real loyalty opportunity? Enter your program numbers and see where the revenue is actually hiding.

A 3-minute walkthrough of the calculator

Your program numbers

Sets the household penetration benchmark for your category.

Total enrolled members, active or not.

% of members who transact in a typical 12-month window. Starbucks reports ~50%.


How much more do members spend vs. non-members? Industry range is typically 15–40%.

Average annual spend per active member.

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Fill in your program details and click Calculate headroom to see where your loyalty opportunity lies.